Maudcare Frequently Asked Questions

Explore our most commonly asked questions and learn more about how we can support you.

At Maudcare, we provide personalized, high-quality care with engaging programs that go beyond traditional disability support. Our unique approach includes:

A strong focus on care, compassion, and empathy, ensuring both peer mentors and participants feel valued, heard, and supported. We foster a family-like environment based on love, understanding, and connection, where participants are never treated as separate or different from their mentors but as equal members of a caring community.

No extra charges for in-house activities, including arts & crafts, photography, cooking, gaming, and farm experiences.

Access to two farm environments – our external farm in Bannockburn and our mini hobby farm at our facility.

Animal interaction opportunities with chickens, llamas, goats, sheep, and horses.

Basic equine therapy at no cost, including horse riding with our resident horse, Milo.

Basic food, coffee, tea, and snacks provided free of charge at our center.

Shadow shifts for staff training are fully funded by Maudcare, ensuring new peer mentors are well-trained without affecting participants’ NDIS plans.

Family communication, monthly updates, and internal staff training related to general client care are provided at no charge.

Our Day Service is designed to provide participants with a fulfilling, engaging, and supportive environment where they can develop skills, build social connections, and explore new interests. All activities and programs are included at no extra cost, offering a diverse range of experiences such as:

🎨 Creative Programs

  • Painting, drawing, and craft workshops
  • Photography sessions and digital art
  • Music appreciation and interactive drumming

🍳 Life Skills & Independent Living

  • Cooking classes and meal preparation
  • Personal hygiene and self-care programs
  • Budgeting and shopping skills

🎮 Social & Recreational Activities

  • Gaming and interactive technology sessions
  • Group outings and community engagement
  • Movie and music appreciation nights

🌿 Farm & Animal Therapy

  • Hands-on experiences with chickens, llamas, goats, sheep, and horses
  • Basic equine therapy and horse riding with our resident horse, Milo
  • Gardening and sustainable farming projects

🏋️‍♂️ Health & Wellbeing Programs

  • Light exercise and movement classes
  • Meditation and relaxation sessions
  • Personal development and confidence-building workshops

💼 Employment & Skill Development

  • Work experience and vocational skills training
  • Resume building and job-readiness support
  • Goal-setting and planning for future independence

See a list of our programs here!!

We minimise participant costs by covering:

✔️ All in-house programs and activities, including farm and equine therapy experiences.
✔️ Basic food, coffee, tea, and snacks at the center.
✔️ Staff training costs, including shadow shifts for new peer mentors.
✔️ Internal communication, family updates, and general staff training.

Participants may need to cover:

  • Travel costs (depending on the distance traveled).
  • Lunch costs (if they wish to dine out or bring their own food).
  • Specific external activities or special events outside our regular programs.

We are committed to high-quality, participant-focused care by:

  • Carefully selecting and training peer mentors to meet individual needs.
  • Providing ongoing professional development for peer mentors at no extra charge to participants.
  • Regularly reviewing participant goals and support plans to ensure the best outcomes.
  • Encouraging open communication with participants and families for a truly personalised experience.

Our team is experienced in supporting participants with varying needs, including complex behaviors. We provide:

  • Individualised support plans tailored to specific goals and requirements.
  • Specialised peer mentor training, funded entirely by Maudcare, to ensure the highest level of care.
  • Collaboration with families and professionals to create a comprehensive and holistic support approach.

While we do not directly manage NDIS plans, we can help guide participants and families through the process, ensuring they maximize their funding to access the best possible support.

No, Maudcare is much more than a day service! While we offer engaging and structured day programs, our commitment to our core values extends to a wide range of additional supports, including:

🏡 Custom Respite – Flexible respite options tailored to the unique needs of participants and their families, ensuring comfort, care, and meaningful experiences.

🚗 Community Access – Supporting participants to engage with their community, build social connections, and participate in activities that enhance their independence and confidence.

🩺 Appointment Engagement – Assisting participants in attending medical, therapy, and personal appointments, ensuring they receive the best possible care and support.

🏠 In-Home Care – Providing personalised support in the comfort of participants’ homes, from daily living assistance to companionship and skill-building activities.

🏘️ Supported Independent Living (SIL) – Assisting participants in developing the skills and confidence needed to live independently while receiving the necessary support for a fulfilling and empowered life.

Our compassion, integrity, and commitment to innovation drive us to provide the highest quality of care across all these services, ensuring that every participant experiences meaningful support tailored to their unique goals and aspirations.

We welcome individuals, families, and community members to get involved with Maudcare in various ways:

🤝 As a Participant – If you or a loved one is looking for quality support services, reach out to us to discuss your needs and how we can tailor our programs for you.

💼 As a Peer Mentor – We are always looking for passionate individuals to join our dedicated team. If you have a heart for care and support, consider applying to become a peer mentor with Maudcare.

🎗 As a Volunteer – We appreciate the support of community members who want to contribute their time and skills. From assisting with activities to farm care, there are many ways to get involved.

📢 As a Community Partner – Businesses and organizations looking to collaborate with Maudcare can help us expand our services and create even more opportunities for participants.

If you’re interested in joining the Maudcare community, contact us today for a friendly consultation where we can discuss your needs, goals, and how you can become a part of Maudcare.

Reach out here!

Absolutely! We encourage potential participants, families, and support coordinators to schedule a visit to our Corio facility.

This visit provides an opportunity to explore our programs, meet our staff, and get a feel for the happy and friendly community we’ve built.

You’ll have a chance to see our living areas, gardens, gym, and sauna, along with other amenities that contribute to the holistic support we offer. Seeing the facility in person can help you understand how our programs can benefit you, providing clarity on how we can support your journey to independence and growth.

Contact us to arrange a visit, and we’ll gladly show you around, answering any questions you may have along the way.

 

Maudcare values the holistic relationship between participants, their families, and support coordinators. We work to create comprehensive programs that support participants’ goals while nurturing connections with their families and coordinators.

We offer resources and guidance to families, helping them understand our programs and how they support their loved one’s goals.

For support coordinators, we collaborate closely to ensure our programs align with the individual’s needs, providing info packs and service agreements that offer clarity. This collaboration supports a unified approach, ensuring comprehensive care and meaningful progress for participants.

Our goal is to create an environment that nurtures growth, connection, and support for all involved.

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